Speed, simplification, better communication with customers and stakeholders: digitization of business processes gives a boost to operations by raising the level of performance and making service delivery more effective. A result made possible by automating activities that would otherwise require more time and resources, affecting the entire value chain. Making use of technology is not enough, however: to best embark on the road to digital transformation, work must be reengineered. Redefining workflow based on a Business Process Management (BPM) model, for example, is a useful strategy for eliminating the superfluous from daily work, enhancing the essentiality of managerial and organizational activities, and achieving concrete results as a result.
Digitizing business processes: what it means
As can be guessed, a corporate digitization process is neither quick nor painless. For real improvements to occur, in fact, it is necessary to start with a clear analysis of the current situation, then to distinguish between core and secondary processes, and finally to understand what resources are available and the actors involved. Only after completing these steps can one proceed to the application of appropriate models and related technologies.
Digitization business, what holds back efficiency
Of a different nature are the nodes that hold back improvement in performance in the company. Major critical fronts, for example, include:
- an excessive amount of work for the number of people available, who are also often busy handling tasks of secondary importance with the risk of losing focus on tasks that really are strategic for the company;
- difficulty in communicating with colleagues, superiors, customers, and suppliers due to different channels, resulting in slowdowns in providing feedback;
- hiccups due to human error or administrative and organizational problems: think of the classic case of the document that can no longer be found;
- Delays in the application approval process;
- organization based solely on the day-to-day, lacking strategic vision and goals with a view to developing its business.
The solution to these issues cannot be technology alone. It would be naive to think that the introduction of a new tool in the office is the only necessary condition to overcome critical fronts and give a major boost to one's operations. What is needed is a profound redefinition of processes, which must be totally rethought from a digital perspective.
Why digitization business Is the key to development
In fact, the digitization of business processes must first and foremost promote their simplification and optimization, eliminating unnecessary steps with the help of technology . It is also important to have the right skills in the company to implement this cultural change, to understand the methodology to be adopted to achieve its goals. Once you have identified how to redesign activities, equip yourself with a native cloud platform that allows you to implement applications of Business Process Automation and Optimization will provide the right innovation leverage to realize one's vision of improvement.
In fact, thanks to a no-code, cloud-based process modeling platform, it is possible to provide one's processes with a high level of flexibility, so that one can quickly and intuitively customize the application to suit one's needs and integrate it with business systems so that it can be used remotely. In addition, the scalability of the cloud will enable one's operations to be more effective, ensuring business continuity even under special conditions, such as a sudden large number of requests or online access. In this way, one's service will always be available and one's systems ready to respond to any input, greatly improving the perception of efficiency of one's reality by stakeholders, such as customers.
Also contributing to better results is the speed of processing of applications ensured by the automation of procedures, which makes it possible to avoid unnecessary steps and possible slowdowns that might occur in the case of analog management of work, as well as integration with solutions such as remote digital signature and internal communication systems. In doing so, the entire workflow through digitization of business processes will be streamlined, with positive repercussions on the entire workflow. All this translates into a significant increase in its efficiency: the company will operate more easily in accordance with set KPIs and will also have feedback and benefits in terms of brand reputation.
