1. General information
This document (hereinafter for brevity "Specific Conditions") is an integral part of the Contract finalized between Openwork and the Customer in accordance with the procedures set forth in Article 4 of the General Conditions for the provision of Jamio openwork services (hereinafter for brevity Conditions" , published at http://www.jamio.com/condizioni-generali-fornitura-servizi ). The Specific Conditions apply separately to each Contract .
2. Definitions
For all other definitions, please refer to art. 2 of the Conditions .
3. Object and purpose of the document
The purpose of the Specific Conditions is to define the conditions, additional or in derogation from the Conditions , for the provision of the PEC message sending/receiving service (called PEC Manager) , available on the Jamio Openwork Platform as a Service. The PEC Manager guarantees, according to the methods and conditions set out in the Specific Conditions , in the Activation Request , and in the Knowledge Base: monitoring of one or more PEC mailboxes, notification of the arrival of new messages, downloading of messages from the PEC mailbox , sending of new PEC messages, and identification of PEC receipts.
4. Effective date and term
The Specific Conditions come into effect upon activation of the PEC Manager Service and end upon the expiration or termination of the Contract to which they refer. Openwork reserves the right to modify or replace them as often as necessary during the term of the Contract , in accordance with the procedures described in Article 27.4 of the Conditions .
5. Features of the email message reception service
5.1 SLA. Without prejudice to the provisions of Article 6 of the Conditions, the PEC Manager service
100%
message transfer from the PEC Manager allows the sending/receiving of a maximum monthly number of messages (monthly threshold) as indicated in the Activation Request ;
allows the sending/receiving of messages from a maximum number of PEC mailboxes , as indicated in the Activation Request and which can also be activated separately with an additional Activation Request ;
5.2. Monthly threshold. To verify whether the monthly threshold has been exceeded, the number of messages sent/received in a month is calculated based on all emails sent and received, except for PEC server receipts. An identical email sent to multiple direct or known recipients is counted as a single message.
5.3. Exclusions. Openwork does not operate as a PEC Manager , therefore the Customer , to use the PEC Manager , must have one or more PEC mailboxes . The PEC mailboxes must be configured and usable on the IMAP protocol;
5.4. Monitoring. Openwork monitors using specific software and automated procedures that use an identity called Automation to detect and resolve any faults or anomalies.
6. Miscellaneous
For anything not provided for in the Specific Conditions, Conditions apply .
Rev 1.7 dated 05/23/2023
jamio.com
