Speed, simplification, and improved communication with customers and stakeholders : the digitalization of business processes boosts operations by raising performance levels and making service delivery more effective. This is made possible by automating activities that would otherwise require greater time and resources, with repercussions throughout the entire value chain. However, leveraging technology isn't enough: to best embark on the path to digital transformation, it's necessary to reengineer the work process . Redefining workflows based on a Business Process Management (BPM) model, for example, is a useful strategy for eliminating the superfluous from daily work, highlighting the essential nature of management and organizational activities, and thus achieving concrete results.
Digitizing business processes: what it means
As you might imagine, a corporate digitalization process is neither quick nor painless. To achieve real improvements, it's necessary to start with a clear analysis of the current situation, then distinguish between core and secondary processes, and finally understand the available resources and the stakeholders involved. Only after completing these steps can we proceed to applying appropriate models and related technologies.
Corporate digitalization : what's holding back efficiency?
The issues that hinder performance improvement in a company are of various nature. Among the main critical issues, for example, are:
- an excessive amount of work for the number of people available, who are often also busy managing secondary activities with the risk of losing focus on tasks that are truly strategic for the company;
- difficulties in communicating with colleagues, superiors, customers and suppliers due to different channels, resulting in delays in providing feedback;
- hitches due to human errors or administrative and organizational problems: consider the classic case of a document that can no longer be found;
- delays in the approval process for applications;
- an organization based solely on day-to-day operations, lacking a strategic vision and objectives for developing its business.
The solution to these problems cannot be technology alone. It would be naive to think that introducing a new tool into the office is the only necessary condition to overcome critical issues and significantly boost operations. A profound redefinition of processes , which must be completely rethought from a digital perspective.
corporate digitalization is the key to development
Indeed, the digitalization of business processes must first and foremost facilitate their simplification and optimization, eliminating unnecessary steps with the help of technology. It is also important for the company to have the right skills to implement this cultural shift and understand the methodology to adopt to achieve its objectives. Once the redesign of activities has been identified, equipping itself with a cloud-native platform Business Process Automation applications will provide the right innovation lever to realize its vision of improvement .
Thanks to a no-code, cloud-based process modeling platform, you can ensure a high level of flexibility for your processes, allowing you to quickly and intuitively customize the application to your needs and integrate it with your company systems for remote access. Furthermore, cloud scalability will make your operations more efficient , ensuring business continuity even under unusual conditions, such as a sudden surge in requests or online access. This way, your service will always be available and your systems ready to respond to any input, significantly improving the perception of your organization's efficiency among stakeholders , such as customers.
Better results are also achieved through faster processing of requests, ensured by automated procedures, which avoid unnecessary steps and potential delays that could arise with analog work management. This is also achieved through integration with solutions such as remote digital signatures and internal communication systems. Thus , the entire workflow will be streamlined through the digitization of business processes , with positive repercussions on the entire workflow. All of this translates into a significant increase in efficiency : the company will operate more easily in compliance with pre-established KPIs and will also reap benefits in terms of brand reputation.
