Talking today about technologies that allow for the development of software a low-code and no-code approach , given the ever-increasing offering available, is starting to become dispersive.
If those approaching the topic are no longer driven solely by informational curiosity but, due to their role in the organization, by the need to make decisions and make choices, then it becomes essential to understand how to navigate the varied landscape of offerings.
A guiding criterion could be to start with the question: what are the reasons why I find myself making a choice, what needs push me to seek out and choose a low-code / no-code approach?
In the Enterprise sector we have been able to observe that the main drivers are linked to issues such as:
- Skills Mismatch
- Time To Market
- Process Automation
- Rapid Prototyping
Skills Mismatch
We're becoming increasingly accustomed to hearing about the Skills Mismatch , or the discrepancy between the skills and abilities people possess and those required by the job market, and this is even more evident when it comes to ICT and digitalization. For example, programmers have become rare and valuable resources. This could be one of the drivers pushing your organization, which needs answers, to move towards low-code, no-code development technologies, as they allow people with skills that aren't necessarily technical or programming to participate in the software development process . This broadens the pool of people who can contribute to the creation of applications, also creating a new profession that Gartner, several years ago, called Citizen Developer .
Time to Market
Time to market becomes an important criterion when speed of delivery is crucial in the creation and evolution of digital services. By making predefined components, intuitive visual interfaces, reusability, easy integration, and simplified development and lifecycles citizen developers boost the creation of enterprise applications .
Process Automation
Process automation is now a must for maintaining competitiveness, which necessarily involves working on increasing efficiency and productivity , reducing errors and improving quality and optimising resources with cost reduction .
are topics that many people discuss, but which, paradoxically, remain a thorn in the side not only of SMEs, but also of many large organizations . Indeed, these organizations still have many core processes supported by the goodwill and good practices of people who feverishly move , stitching together information across multiple systems and working with individual productivity tools (primarily Word, Excel, and email). This issue is certainly common to those working in the Public Administration as well.
Rapid Prototyping
The low-code/no-code approach can be used extremely effectively for rapid prototyping of a software solution in an enterprise environment.
In fact, by enabling the rapid creation and iteration of functional prototypes and encouraging stakeholder involvement (including customers and end users), the development process ensures that the prototype truly meets user needs, helping organizations test and validate ideas efficiently, reducing costs and accelerating the development process.
The result of a Rapid Prototyping can be put into operation AS IS or be considered the starting point, i.e. a perfect representation of the user requirements, to proceed with development using other technologies.
The thrusts just detailed must then be cross-referenced with another aspect that looks at the application/functional scope for which the choice is being made.
Jamio Community Day may be helpful, where the following areas were discussed:
- Enterprise Orchestration Applications
- Enterprise UI Oriented Applications
- Individual Productivity Tools
- Specific domains (Trouble Ticketing / CRM / Data Management / etc…)
For a clear classification of low-code and no-code technologies, it may be useful to consult the study carried out by PwC .
If, as it seems, the adoption of low-code and no-code development technologies has become an imperative for many organizations, it must always be remembered that every technological innovation is a valuable resource, but only when it is well-directed and strategically applied .
We are therefore not only looking at increasing efficiency and reducing costs but also at the opportunity it offers us to help us transform our ideas into reality .
With strategic attention and a clear focus, we can fully harness the potential these platforms offer to improve the future of our organizations.
Jamio's contribution to clinical risk management
Clinical risk is a fundamental concept in the context of safety and quality in healthcare delivery. It refers to the likelihood that a patient will suffer harm , injury, or errors during the diagnosis, treatment, or management of their medical conditions.
The causes that can determine a risk are almost always the result of organizational problems , rather than isolated ones, therefore, it is advisable to implement an integrated process that involves the entire healthcare facility, from clinical staff to administration, with the aim of guaranteeing maximum patient safety and continuous improvement in the quality of care, this practice is identified as "risk management " .
More specifically, healthcare clinical risk management refers to the set of activities and processes implemented to identify, assess, and manage risks associated with healthcare ; this includes analyzing potential risks, creating action plans to prevent or manage potential incidents , training staff, continuously evaluating clinical practices to ensure patient safety, and promoting an open safety culture where errors are approached as learning opportunities rather than as individual faults.
The goal of clinical healthcare risk management is to minimize the possibility of errors and accidents, and to improve the quality, safety, and appropriateness of healthcare services with procedures designed to identify and prevent circumstances that could expose a patient to the risk of adverse events.
Clinical healthcare risk management is supported by a series of laws and obligations , regulations and guidelines aimed at promoting patient safety.
Below is a summary of the main ones:
1) WHO – Global patient safety action plan 2021-2030
2) State-Regions Agreement March 2008
3) Ministerial Decree December 2009
4) Law 24/2017
But how can risk managers and healthcare organizations best achieve their goals?
The entire clinical risk management activity can be significantly supported, facilitated and strengthened by Clinical Risk Management information systems that orchestrate activities, processes and data.
The advantages resulting from the adoption of these systems are summarised below:
- Fulfillment of regulatory obligations
- Continuous improvement of the quality, safety and appropriateness of the activities provided
- Reduction in costs for potential legal actions
- Savings on insurance rates
For example, NHS facilities must communicate data on sentinel events and to SIMES , a costly activity. They must also demonstrate to third parties that organizational procedures for managing adverse events have been implemented, or have negotiating mechanisms to reduce insurance premiums. Even more important, they must manage processes , implementing action definition, verification, and improvement activities as effectively as possible.
Application development platforms like Jamio are well-suited to the creation of Clinical Risk Management IT systems, and in particular, they offer the ability to cover the following functions:
- Report Management
- Insertion and validation
- Reporting of adverse drug events (ADRs)
- Reporting of healthcare-associated infections (HAI)
- Trigger alert for obstetrics and gynecology
- Event reporting on medical device
- Organ Donation Event Reporting
- Event Management
- Qualification and classification
- Root Cause Analysis
- Audit Management
- Action Plan Management (corrective and preventive actions, indicators and measures)
- Prevention
- Management of the Annual Plan for Healthcare Safety (actions, indicators and measures)
- Quality management (ISO 9001:2015) of documented information and related records
- Archive of procedures, protocols and guidelines
- Internal audit management
- Management of audits of accredited structures
- Management of checklists, rating scales and questionnaires
- Model creation and versioning
- Definition of the distribution plan
- Distribution and collection
- Litigation and claims management
- Claims file management
- Management of the activities of the Claims Assessment Committee
- Support for the activities of the Legal Affairs Office
- Quality document management
- Audit of accredited healthcare facilities
- Monitoring of risk management, litigation and claims
For more information, visit https://www.crikhet.com/
The Jamio openwork training catalog
There is an increasingly widespread demand for professionals who, with little technical experience in software development, can be active participants in the creation of digital solutions. This role is called Citizen Developer .
Openwork, with the constant aim of contributing to the training of these figures and optimizing the learning curve of the Jamio openwork platform, has developed new training courses described in a dedicated training catalog.
This training proposal consists of 12 modules that can be combined to allow the figures involved to focus on the skills they actually need.
These are the main characteristics of the itineraries proposed in the catalogue:
Hybrid training
The modules can be delivered both in the classroom and online, via videoconference, to allow better interaction between teachers and participants;
Plurality of figures involved
The catalogue is not aimed only at Citizen Developers or professional developers, but also at commercial figures, so that they can learn to convey the value proposition of the no-code approach;
Constantly updated content
The Jamio openwork training catalog tends to be dynamic and constantly updated, allowing participants to always keep up with the latest trends, especially in innovative sectors such as technology, where new topics and tools are constantly emerging;
Transversal Skills
The training catalog focuses not only on the specific skills of the participant's sector, but also on transversal skills such as more effective communication, critical thinking, versatility, and resilience in the workplace.
ALDIA: Elisa Saragaglia's testimony
Transactional chatbot for order management. News from the Openwork/Politecnico di Bari collaboration.
collaboration between Openwork and the Polytechnic University of Bari has been successfully concluded : we congratulate Filippo Troiani , formerly employed by Openwork , who completed his studies by obtaining a degree in Computer Automation Engineering with a thesis entitled “Design and Implementation of a Transactional Chatbot as an Interface in Document Workflows”.
"I was tasked with integrating a chatbot into Jamio's process management system. This chatbot could interact with various process stakeholders, fully automated and simulating the presence of an operator. I chose a business case of real application interest and relevance: managing the numerous stakeholders involved in managing a project, such as subcontractors and their numerous collaborators."
The thesis addresses the integration of a transactional chatbot within document and business process management .
The feasibility study covered all major messaging services, analyzing their strengths, functions, and adaptability to the defined use cases, namely:
• send alerts and communications to specific users or broadcast channels;
• ask open or closed questions and obtain answers and information;
• collect contributions, including multimedia ones (photos, videos, documents, etc.)
A prototype was created that allowed us to test the provision of periodic and automated audits, for example to verify safety conditions or to check the progress of activities.
The collaboration between companies and universities, a cornerstone of Openwork's long-standing commitment, continues to bear fruit: the prototype is currently being evaluated by Openwork's R&D department for possible future integrations and developments.
Stay tuned!
