1. Generalities
This document (hereinafter for brevity "Specific Terms") is an integral part of the Contract executed between Openwork and Customer in the manner set forth in Article 4 of the Jamio openwork General Terms and Conditions for the provision of Jamio openwork services (hereinafter for brevitỳ Terms, published at http://www.jamio.com/condizioni-generali-fornitura-servizi). The specific Conditions apply separately to each Contract.
2. Definitions
Where mentioned, the terms below shall, for the purposes of the Contract, have the meanings set out in the Jamio openwork Glossary.
3. Subject and purpose of the document
The objective of the Specific Conditions is to define the conditions, additional to or derogating from the Conditions, for the provision of the PEC message sending/receiving service (called PEC Manager), available on the Platform as A Service Jamio Openwork. The PEC Manager service, guarantees in the manner and under the conditions provided in the Specific Conditions, in the Activation Request, in the Knowledge Base: monitoring of one or more PEC Mailboxes, notification of the arrival of new messages, downloading of messages from the PEC Mailbox, sending of new PEC messages, identification of PEC receipts.
4. Commencement and term
The Specific Conditions come into effect from the activation of the PEC Manager Service and end with the termination or termination of the Contract to which they refer. Openwork reserves the right to modify or replace them several times during the course of the Contract in the manner described in Article 27.4 of the Conditions.
5. Features of the mail receiving service
5.1 SLA. Subject to the provisions of Article 6 of the Conditions, the PEC Manager service.
guarantees 100% transfer of messages from the PEC Manager 's server;
allows sending/receiving a maximum monthly number of messages (monthly threshold) as indicated in the Activation Request;
allows sending/receiving messages from a maximum number of PEC Boxes, as indicated in the Activation Request and also activatable separately with Additional Activation Request;
5.2. Monthly Threshold. For the purpose of verifying that the monthly threshold is exceeded, the number of messages sent/received in a month is counted on all mails sent and received with the exception of PEC Server Receipts. An identical email sent to multiple direct or cognizant recipients is counted as one message.
5.3 Exclusions. Openwork does not operate as a PEC Manager; therefore, Customer must have one or more PEC Boxes in order to use PEC Manager. PEC Mailboxes must be configured and usable on IMAP protocol;
5.4 Monitoring. Monitoring by Openwork is done through specific software and automated procedures using an identity called Automation in order to detect and resolve any failures or anomalies.
6. Various
For matters not provided for in the Specific Conditions, the provisions of the Conditions apply.
Rev 1.7 dated 23/05/2023
jamio.com
