1. General information
This document (hereinafter for brevity "Specific Conditions") is an integral part of the Contract finalized between Openwork and the Customer in accordance with the procedures set forth in Article 4 of the General Conditions for the provision of Jamio openwork services (hereinafter for brevity "Conditions" , published at http://www.jamio.com/condizioni-generali-fornitura-servizi ). The Specific Conditions apply separately to each Contract .
2. Definitions
For all other definitions, please refer to art. 2 of the Conditions .
3. Object and purpose of the document
The purpose of the Specific Conditions is to define the conditions, additional or in derogation from the Conditions , for the provision of the email message reception service (called Mail Manager) , available on the Jamio Openwork Platform as a Service. The Mail Manager guarantees, according to the methods and conditions set out in the Specific Conditions , in the Activation Request , in the Knowledge Base: the monitoring of one or more Mailboxes, notification of the arrival of new messages, and the downloading of messages from the Mailbox .
4. Effective date and term
The Specific Conditions come into force upon activation of the Mail Manager Service and end with the expiration or termination of the Contract to which they refer. Openwork reserves the right to modify or replace them as often as necessary during the term of the Contract , in accordance with the procedures described in Article 27.4 of the Conditions .
5. Features of the email message reception service
5.1 SLA . Without prejudice to the provisions of Article 6 of the Conditions , the Mail Manager
guarantees 100% message transfer from the mail server;
allows the sending/receiving of a maximum monthly number of messages (monthly threshold) as indicated in the Activation Request;
allows the sending/receiving of messages from a maximum number of mailboxes, as indicated in the Activation Request and which can also be increased separately with an additional Activation Request;
5.2. Monthly threshold. For the purposes of verifying whether the monthly threshold has been exceeded, the number of messages sent in a month is calculated based on all emails sent . An identical email sent to multiple direct or informed recipients is counted as a single message;
5.3. Exclusions . Openwork does not operate as a mail server provider, therefore the Customer , to use the Mail Manager , must have one or more Mailboxes . The Mailboxes must be configured and usable on the IMAP protocol;
5.4. Monitoring Openwork monitors using specific software and automated procedures that use an identity called Automation to detect and resolve any faults or anomalies.
6. Miscellaneous
For anything not provided for in the Specific Conditions, Conditions apply .
Rev 1.7 dated 05/23/2023
jamio.com
