Efficiently managing certified email (PEC) is a key lever for reducing time and costs in document processes , improving business performance and avoiding the risk of delays. Automating the various phases of the certified email (PEC) process is essential for achieving tangible results. To achieve this goal, however, it is essential to introduce a solution such as a cloud-native platform into the company, capable of revolutionizing these aspects by ensuring high levels of service customization , integration with corporate systems, and monitoring capabilities.
To understand the importance of this front, it is interesting to examine the case of AMCO Jamio cloud solution , through which it has implemented Business Process Management (BPM) models and improved the management of certified emails .
Managing certified email (PEC) in a business environment: why automation is necessary
Certified email gives messages the legal value of a registered letter, securely certifying the time of sending and receiving. It has become an important tool for business operations, whose management processes require appropriate structure to optimize operations. Considering the specific case of AMCO, certified email is used primarily for credit-related processes: it is therefore a key cornerstone of the company's core business.
Given the need to streamline processes that, due to the volume of daily communications, would have been time-consuming and costly to manage analogically, AMCO chose Openwork and the Jamio platform to implement Business Process Optimization paradigms within the company. Four aspects in particular led to profound changes:
- the optimization of each phase of PEC management;
- the ability to monitor and strategically use the collected data;
- the high degree of customization of the Jamio platform;
- the ability to integrate with company systems.
1. Managing PEC: How Process Optimization Works
The Jamio cloud-native platform allowed AMCO to automatically manage the sorting of some certified email messages , setting up customized rules to direct emails to the right recipients. Even without specific programming skills, the platform allows for easy customization of certain parameters. Jamio is based on Artificial Intelligence (AI) solutions and features, specifically, a semantic engine that helps users identify areas of expertise or recipients of a message through the presence of useful elements to determine the certified email's content.
All this allows for the automation of the certified mail forwarding process, alongside manual sorting. Considering the legal value of certified email (PEC) and the reasons for its use, such as participation in tenders or reporting to regulatory authorities, a late or incorrect submission would have negative repercussions for the company itself.
2. Process monitoring and strategic use of data
Digitizing every phase of certified email management allows for monitoring the entire process, verifying if, when, and how messages have been processed. Jamio offers AMCO, for example, the ability to analyze message processing times . Indeed, process automation requires the processing of unstructured data: this information is collected and analyzed by the platform, which then makes it accessible to users. This allows for understanding the strengths and weaknesses of their operations.
3. Manage certified email in a personalized way thanks to the cloud
Regarding the aforementioned ability to customize settings, it's worth noting that Jamio openwork is a cloud-native platform, giving the solution high scalability and flexibility . Thanks to the cloud, managing updates is made easier by a user-friendly platform that requires no external support to use.
Jamio is a versatile platform that allows you to enter editing mode completely independently. If necessary, the company can count on its technology partner Openwork, ready to offer assistance. The provider also helped AMCO customize the platform's features , including non-native ones, to suit their needs.
4. Managing certified email is easier with system integration
The possibilities offered by a flexible solution like Jamio have pushed AMCO to further invest in this platform: the launch of an integrated solution with the company's credit management application is under consideration, in order to feed the semantic engine on a daily basis and make automated processes even more efficient .
The goal is to automatically manage regular correspondence, both electronic and paper , thus optimizing solutions and resources. Furthermore, Jamio is easily integrated with ERPs and other business systems, a feature that simplifies workflows and speeds up document procedures and information flows.
