Managing PEC efficiently is a lever to cut time and costs of document processes, improving business performance and avoiding risks of delays. Automating the different stages of the process related to certified electronic mail (CEM) is key to achieving concrete results. To achieve this goal, however, it is essential to introduce a solution such as a cloud-native platform into the enterprise that can revolutionize these aspects by guaranteeing high levels of service customization, integration with enterprise systems and monitoring capabilities.
To understand the importance of this front, it is interesting to delve into the case of the company AMCO, one of the leading operators specializing in the management of impaired loans and with a 20-year track record of success, which has chosen Openwork as its technology partner: in fact, it uses the Jamio cloud solution, through which it has implemented models of Business Process Management (BPM) and improved the PEC management.
Managing PEC in a corporate setting: why you need to automate
Certified electronic mail gives messages the legal value of a registered letter, so it securely certifies the time of sending and receiving: it has become an important tool for business operations, whose management processes require to be properly structured in order to optimize activities. Taking the specific case of AMCO into consideration, PEC is used mainly for credit-related processes: thus, it is an important pivot for the company's core business.
Given the need to streamline processes that, due to the volume of daily communications, would have been time-consuming and costly to manage in an analog way, AMCO chose Openwork and the Jamio platform to concretize the paradigms of Business Process Optimization in the company. Four aspects in particular led to profound changes:
- The optimization of each stage of PEC management;
- The ability to monitor and strategically use the data collected;
- The high degree of customization of the Jamio platform;
- The ability to integrate with enterprise systems.
1. Managing PEC, how process optimization works
The Jamio cloud-native platform has enabled AMCO to automatically manage the sorting of some of the PEC messages, setting up custom rules to route the emails to the right recipients. Even if you do not have special programming skills, the platform does, in fact, allow you to easily customize certain parameters. Jamio is based on Artificial Intelligence (AI) solutions and has, specifically, a semantic engine that supports the user in recognizing the areas of expertise or recipients of a message, through the presence of useful elements to determine the content of the PEC.
All this makes it possible to automate the process of "forwarding" certified mail, parallel to the manual sorting activity. Considering the legal value of the CEM and the reasons for its use, such as participation in calls for tenders or reporting to supervisory authorities, late or wrong forwarding would negatively affect the company itself.
2. Process monitoring and strategic use of data
Digitizing each stage of PEC management allows the entire process to be monitored by checking if, when, and how messages have been taken care of. Jamio offers AMCO the ability, for example, to analyze message processing times. In fact, theprocess automation requires the processing of unstructured data: this information is collected and analyzed by the platform, which then makes it available to users. This enables users to understand the strengths and weaknesses of their operations.
3. Manage PEC in a personalized way thanks to the cloud
Speaking of the aforementioned ability to customize settings, it should be noted that Jamio openwork is a cloud-native platform that gives the solution high scalability and flexibility. Thanks to the cloud, update management is facilitated by a user-friendly platform that does not require external support to use.
Jamio is a versatile platform that allows the company to go into editing mode completely independently. Should the need arise, the company can still rely on its technology partner Openwork, which is ready to offer assistance. What's more, the provider has helped AMCO customize the platform's functions, even the non-native ones, to suit its needs.
4. Managing PEC is easier with systems integration
The possibilities offered by a flexible solution such as Jamio have prompted AMCO to want to focus further on this platform: the launch of an integrated solution with the company's accounts receivable management application is under consideration, so as to feed the semantic engine on a daily basis and make automated processes even more efficient.
The goal is to get to the point where even ordinary correspondence, both electronic and paper, can be handled in an automated way, thereby optimizing solutions and resources. For that matter, Jamio is easily integrated with ERP and other business systems, a feature that simplifies workflow and speeds up document procedures as well as information flows.
