Automating processes can cut operating time and costs by eliminating unnecessary steps in activities, organizing workflow management, and making authorization paths more efficient. To effectively digitize workflows, however, the first step is to implement a cloud-based application platform that is both easy to use and flexible, so that it can be customized to your needs even in the absence of resources with specific programming skills.
To fully understand the concrete benefits that such a tool can bring to business operations, it is useful to delve into the case of Ignazio Messina & C. which adopted Jamio openwork as an innovation lever to revolutionize its processes.
Process automation, the benefits of Jamio
A private commercial shipping company whose fleet covers more than 50 ports in 40 different countries, Ignazio Messina & C. began its search for new software solutions with a specific need: to find application solutions to automate its critical processes. The basic idea was to adopt a versatile tool capable of accompanying the company on the path of digitizing activities through workflows that would make processes more efficient through their automation and optimization. Specifically, Ignazio Messina & C. was looking for a platform that had as features:
- High level of flexibility, so that it can be customized according to the needs of the company;
- Ease of use, as it is also intended for users without specific programming or general computer skills;
- Complete ability to integrate with enterprise systems.
After an analysis of the solutions on the market, Ignazio Messina & C.'s choice fell on Jamio openwork because it conformed to these aspects. "We thought it was flexible, we were fascinated by the fact that it was no-code and therefore allowed us to achieve results quickly," commented Orietta Campironi, CIO of Ignazio Messina & C. - We really liked the deployment model, it fit well with our application roadmap. And we really liked the commitment from the Openwork team."
Jamio in fact is a no-code platform, the use of which would have enabled the company to achieve the desired results in a very short time, without the need to invest in specific training. By adopting Jamio, Ignazio Messina & C. immediately found benefits such as:
- High capacity for monitoring and control over workflows;
- Complete dematerialization of critical processes;
- Sharp reduction in the time required to manage activities and the resulting operating costs.
Process automation of Ignatius Messina & C, practical examples
To test the platform's capabilities, Ignazio Messina & C. launched on-the-job training by initiating the digitization of the discount management processes that some agencies were requesting to apply and that had to be authorized in advance by the company. This process would normally have taken a very long time, but Jamio made it possible to complete the activity quickly, moreover with a high level of satisfaction for all users.
Subsequently, Ignazio Messina & C. further exploited the potential of Jamio and aimed to make smarter the processing of passive invoices, an activity that required a complex process to authorize its payment, In fact it was an untraceable and uncontrolled process, entrusted solely to the work of human operators and subject to the risk of errors. Jamio was able to dematerialize the entire process and monitor the activities in a timely manner. In fact, the new workflow has given Messina Line the ability to manage the operation flexibly, introducing different authorization modes, namely "direct," "with delegation," and "with forwarding." Added to this is the complete integration with corporate ERPs.
In this context, Jamio openwork has proven to be a very flexible solution: Ignazio Messina & C. has continued to modify and further improve some processes as it has become more experienced in using the platform. Therefore, its adoption was crucial for all workflows related to critical processes: discount management with authorization process, agency invoice approval and authorization request. But not only that: during the lockdown imposed by the coronavirus pandemic, Jamio ensured business continuity thanks to support for remote signing processes.
Process automation, why Openwork is the right partner
As noted by Orietta Campironi of Ignazio Messina & C., the company was impressed by the enthusiasm and commitment of the Openwork team. Although it is a no-code solution that allows a high level of customization in complete autonomy, it plays a key role to have alongside in digital transformation and process automation an ever-present technology partner, ready to take care of every aspect, from security to technical specifications, and to give advice on the use, albeit simple, of the platform.
